Privacy Policy

Combie is a dog-training app made by Cozy Abode LLC, a Wyoming limited liability company ("we", "us"). This policy explains what we collect when you use the Combie app, why, who helps us run it, and the choices you have. We wrote it to match what the app actually does. If the app changes what it collects, we change this policy first.

The short version

We collect what the app needs to work: your sign-in details, your dog's profile, your training records, your Coach questions and your purchase status.
We don't sell your data, we don't show ads, and we don't track you across other apps or websites.
Coach questions are sent to Anthropic, the company that makes the AI, so it can write the answer. Anthropic doesn't use them to train its models.
We count which parts of the app get used (PostHog) and receive crash reports (Sentry), so we know what to improve and fix. Neither ever receives your dog's name, your notes or your Coach questions, and you can turn usage stats off in Account.
You can delete your account and everything in it from the app at any time: Account → Delete account. We keep only a small record of what you bought and agreed to, because the law requires it (see How long we keep it).
Combie is for adults.

What we collect

Your account. Your email address and a password (stored only in scrambled, "hashed" form), or the sign-in details Apple or Google give us if you sign in with them. With Sign in with Apple, you can hide your real email address; we then only see the private relay address Apple creates. If you sign in with Apple or Google, they may also share your name, which we keep on your account. We also keep your phone's time zone, so renewal emails show the right date, and your weekly training goal.

Your dog. The name, breed and birth month you enter, and a photo if you choose to add one. The app only sees the one photo you pick; it doesn't read the rest of your photo library.

Your training records. Each practice session you log: the lesson, the place (home, yard, street or park), how many reps you tried, how many went well, how long it took, any note you add, and when. We also keep which lessons you've opened and finished.

Your Coach questions. The questions you ask the Coach and the answers it gives, how many you've asked today, and whether a question was redirected to a vet or trainer. Please don't describe your own or anyone else's injuries or health in a question or a note.

Your purchases. If you buy The Full Guide, Apple handles the payment. We never see your card or payment details. Through RevenueCat (see below) we receive what you bought, its price and currency, whether and when it renews, and events such as renewals, cancellations, billing problems and refunds. When you subscribe, we also keep a record of what you agreed to: the version of the purchase screen you saw, that you ticked the automatic-renewal box, the plan, the price shown, the app version, the time and Apple's transaction number.

What you agreed to. When you create an account, we keep which version of the Terms of Use and this policy you accepted, how and when.

Your age range. Where age laws apply, the app asks your app store (Apple, or Google on Android) whether you're 18 or older when you sign up, and again at most once a year. We use the answer only to apply our age rules and comply with the law, and we don't share it. It stays on your phone and isn't sent to us; the app keeps only the date it last checked and, if the answer was under 18, a note that stops sign-up and purchases on that phone.

Technical information. Like most online services, our servers record basic technical details when the app connects to them, such as your IP address and the time of the request. We use these to keep the service running and secure.

How you use the app (usage stats). A short list of moments, each tied to your random account number (never your email or name): finishing onboarding; starting and finishing a lesson; finishing a practice session (which lesson, the place and the share of reps that went well); a skill becoming ready for a new place; opening The Full Guide's page (and from where) and buying it (which plan); asking the Coach a question and whether it was redirected; sharing a milestone card; turning on the daily reminder; tapping cancel or requesting a refund; and deleting your account. Each comes with the app version, your phone's model and operating system, its language and time zone, and the time. These never include your dog's name, your notes, your Coach questions or answers, your email or your location. Account → Share usage stats turns them off.

Crash reports. If the app crashes or a screen fails to load, a report is sent with what went wrong in the app's code, the app version, your phone's model and operating system, and the steps the app took just before (such as which screen was open). Crash reports are not tied to your account and don't include your email, your dog's details, what you typed or your IP address.

What stays on your phone. Your daily reminder time, the reminder itself, lessons saved for offline reading, a practice session waiting to sync and similar settings are stored only on your phone. They are not sent to us.

What we don't collect. We don't collect your location, your contacts, your browsing history or your phone's advertising identifier. We don't record your screen or your taps.

How we use it

To run the app: sign you in, show your dog's progress, decide when a skill is ready for a new place, and keep your records in sync.
To answer your Coach questions using your dog's profile and recent sessions.
To unlock The Full Guide when you've paid for it, and to keep it unlocked while Apple retries a failed renewal.
To send you emails you need: sign-in and password-reset codes, a confirmation when you subscribe, and reminders before a subscription renews (35 and 7 days before a yearly renewal; 7 days before each monthly renewal, plus a yearly reminder for monthly plans), with the date, the amount and how to cancel. The same reminders also appear in the app.
To keep the record of what you agreed to when you signed up and subscribed, which the law requires.
To understand which lessons and features get used and where people get stuck (for example, a lesson where most sessions go badly needs rewriting), using usage stats.
To find and fix crashes, using crash reports.
To keep the service secure and fix problems.

We don't use your information for advertising, and we don't sell it or share it for cross-context behavioral advertising.

Who helps us run Combie

We share information only with the companies that run parts of the service for us, and only what each one needs. They act on our behalf (as "service providers" or "processors") and may not use it for their own purposes.

Supabase stores your account, your dog's profile and photo, your training records and your Coach history, and handles sign-in. Our data is stored in the United States.
Anthropic writes the Coach's answers. When you ask a question, we send Anthropic the question, your dog's name, breed and age, up to five recent practice sessions (lesson, place, reps, duration, any note and the date) and your last two Coach exchanges. We don't send your email address or name. Under Anthropic's commercial terms, it does not train its models on this data, and it deletes it within 30 days unless it is flagged for violating Anthropic's usage policies, in which case Anthropic may keep it for up to 2 years to enforce those policies, or longer if the law requires. Please don't put anyone's name, address or phone number in a question. We keep your Coach history for 24 months after you last use the Coach, or until you delete it.
RevenueCat keeps track of your purchase so the app knows whether The Full Guide is unlocked. It knows you only by a random account number, not your email.
PostHog stores the usage stats described above, so we can count how the app is used. It knows you only by a random account number, never your email or name, and we've told it not to keep your IP address or look up your location.
Sentry stores crash reports so we can find and fix bugs. Reports aren't tied to your account, and we've told it not to keep your IP address.
Resend sends our emails (sign-in codes, subscription confirmations and renewal reminders). It receives your email address and the email's contents.
Apple processes payments, subscriptions and refunds, and Apple or Google handle sign-in if you choose them. Their own privacy policies cover what they do with that information.

We may also disclose information if the law requires it, to protect the safety of any person, or as part of a merger or sale of the business, in which case this policy continues to apply to it.

How long we keep it

We keep your information while you have an account, except Coach history, which we keep for 24 months after you last use the Coach. When you delete your account, we delete your account, your dog's profile and photo, your training records, your Coach history, your purchase records and your reminder history from our systems straight away, and we ask RevenueCat to delete your purchase record and PostHog to delete your usage stats (PostHog finishes removing them within about a week). Crash reports aren't tied to your account, so they can't be picked out and deleted; Sentry deletes them automatically after about 30 days. Copies can remain for a short time in our providers' backups and logs (currently up to about 7 days for backups and server logs, and up to 30 days for Anthropic and for Resend's email logs) until they expire. Apple keeps its own records of your purchases.

The one exception: when you delete your account we erase your data, except a minimal purchase-and-consent record (transaction ID, product, price, date, and the version of the purchase screen shown) that we must keep for at least 3 years, or 1 year after your subscription ends if longer. It isn't linked to your email or name, and only we can see it.

Your choices and rights

See and change your information. Your dog's profile, training goal and reminder are all editable in the app. To review or correct anything else we hold, email support@combieapp.com.
Delete everything. Account → Delete account removes your account and everything in it. Deleting your account doesn't cancel an App Store subscription; cancel it first from Account → Cancel from the app.
Get a copy. Email support@combieapp.com and we'll send you a copy of your information.
Usage stats. Account → Share usage stats turns them off on that phone; nothing more is sent from it. Crash reports stay on, because they aren't tied to you and they're how we find bugs.
Emails. Renewal reminders are part of our billing promise and stop when your plan stops renewing. Sign-in codes are sent only when you ask for one.

Depending on where you live (for example, California and other U.S. states), you may have rights to know, access, correct, delete or get a copy of your personal information, and not to be treated differently for using them. We don't sell or "share" personal information as those laws define it. To use any of these rights, email support@combieapp.com. We'll verify the request comes from the account holder and answer within the time the law allows. You can also use an authorized agent. We offer these rights to every user, whether or not a law where you live requires it.

Do Not Track. Combie doesn't track you across other apps or websites, so it works the same whether or not your phone or browser sends a "Do Not Track" signal.

Children

Combie is for adults: you must be 18 or older to hold an account, and the app isn't directed to children. We don't knowingly collect information from children under 13. If you believe a child has given us information, email support@combieapp.com and we'll delete it.

Security

Your information travels encrypted, each account can reach only its own data, and dog photos are stored privately and shown only through short-lived links. No system is perfectly secure, but we work to protect your information and limit who can reach it.

Where your information is processed

We are based in the United States, and our providers store and process information in the United States (Anthropic may also process requests in other countries). If you use Combie from outside the United States, your information is transferred to the United States.

Changes to this policy

If we change this policy, we'll update the date below. If a change is material — for example, a new use of your data or a new company we share it with — we'll tell you in the app and by email at least 30 days before it takes effect and ask you to accept it.

Contact

Cozy Abode LLC
3547 Dempster St #3100, Skokie, IL 60076
support@combieapp.com

Effective date: TBD